Client Services & Site Operations Lead

Canon Solutions America; Town of Texas (WI); On-site; USD 23,694 - 32,194; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) savings plan

Job summary

Canon Solutions America in Wisconsin is seeking a candidate for a critical role involving site operations management. Responsibilities include overseeing daily workflow, training staff, and interacting with clients while ensuring customer service excellence.

The ideal candidate should have a high school diploma or GED, 1-2 years in a similar role, and the ability to lift 50 lbs. Additionally, the role offers competitive compensation with benefits such as medical, dental, and a 401(k) plan.

Qualifications

• 1 to 2 years of related experience in customer service.
• Good computer/technical knowledge.
• Prior experience in a customer service environment.

Responsibilities

• Oversee workflow and ensure tasks are completed within service-level agreements (SLA).
• Communicate and train the team on changes to workflow or procedures.
• Promptly respond to management and client requests via various communication channels.

Skills

Customer service

Communication skills

Ability to multitask

Computer skills

Education

HS Diploma or GED

Job description

Canon Solutions America in Wisconsin is seeking a candidate for a critical role involving site operations management. Responsibilities include overseeing daily workflow, training staff, and interacting with clients while ensuring customer service excellence.

The ideal candidate should have a high school diploma or GED, 1-2 years in a similar role, and the ability to lift 50 lbs. Additionally, the role offers competitive compensation with benefits such as medical, dental, and a 401(k) plan.