Onsite Client Services Leader — Operations & Growth

Canon U.S.A., Inc.; New York (NY); On-site; USD 66,000 - 69,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities to give back

Swag! A Canon welcome kit and official

Job summary

Canon U.S.A., Inc. is seeking a Client Service Supervisor- Office Services in New York, NY.

The role oversees on-site activities for a designated customer account, ensuring adherence to standards, managing site HR, and driving profitability and client satisfaction. The position requires five years of related experience with management of multiple full-time staff, an associates (or equivalent) minimum, and travel up to 15% for multi-site responsibilities.

Qualifications

• Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred.
• Associates degree or equivalent required.
• Single Site Responsibility may require minimal travel (valid driver's license and acceptable driving record necessary).
• Multiple Site Responsibility may require up to 15% travel (valid driver's license and acceptable driving record necessary).
• Must be able to lift up to 50lbs.
• Strong customer service and communication skills are required.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

Responsibilities

• Monitors and ensures compliance with established workflow processes and procedures.
• Manages job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines.
• Supervises efficient and economical utilization of equipment, materials and labor.
• Determines developmental goals and conducts periodic performance reviews with direct reports.
• Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings.
• Resolves complaints escalated by the customer or other end users in a timely manner.
• Ensures effective performance management with direct reports and oversee the overall process.
• Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.
• Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.
• Maintains targeted levels of profitability.
• Manages and controls inventory and assets.

Skills

Customer service

Communication

People management

Leadership

Education

Associates degree or equivalent

Bachelor's degree in a relevant field preferred

Job description

Canon U.S.A., Inc. is seeking a Client Service Supervisor- Office Services in New York, NY.

The role oversees on-site activities for a designated customer account, ensuring adherence to standards, managing site HR, and driving profitability and client satisfaction. The position requires five years of related experience with management of multiple full-time staff, an associates (or equivalent) minimum, and travel up to 15% for multi-site responsibilities.