Client Director: Strategic Accounts Leader

SPS-North America Opportunities - Not Externally Posted Board; New York (NY); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Career growth

Learning & Development

Talent recognition

Benefits package

Job summary

SPS is seeking a Client Director to manage the operational and financial health of flagship accounts in North America. You will act as the primary liaison with influential clients, align with sales, and drive growth opportunities. The role requires engaging with C-level executives, guiding teams, and delivering strategic client outcomes.

The position emphasizes technology-driven improvements, executive communication, and building a high-performing, engaged organization across multiple sites.

Qualifications

• Bachelor’s Degree or higher preferred.
• 8–10+ years of experience in high-level relationship building and operational management.
• Previous multi-site management experience; overseeing 100+ employees across locations.
• Program/Project Management experience is a plus.
• Proven ability to coach/train/mentor front line managers and staff.
• Strong understanding of P&L management, finance and budgets.

Responsibilities

• Oversee operational and financial health of high-visibility clients.
• Establish accountability with leaders across the organization.
• Serve as main liaison between SPS and key clients.
• Collaborate with sales and teams to identify growth and add-on opportunities.
• Coordinate and lead vendor negotiations and contract renewals.
• Lead account reviews with clients and drive client satisfaction.
• Coach and mentor subordinate leaders and plan succession.
• Standardize policies, monthly reporting, and performance benchmarks.
• Manage proformas for hours, gross margin, profitability and growth.

Skills

Relationship building

Operational management

C-level communication

P&L management

Strategic planning

Vendor negotiations

Team leadership

Multi-site management

Education

Bachelor’s degree

Job description

SPS is seeking a Client Director to manage the operational and financial health of flagship accounts in North America. You will act as the primary liaison with influential clients, align with sales, and drive growth opportunities. The role requires engaging with C-level executives, guiding teams, and delivering strategic client outcomes.

The position emphasizes technology-driven improvements, executive communication, and building a high-performing, engaged organization across multiple sites.