On-Site Client Service Lead (Santa Clara)

SPS; Santa Clara (CA); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Career Growth

Paid Time Off

Bonuses

Medical, Dental, Vision

401k with matching

Job summary

SPS is seeking a Client Service Supervisor to sit on-site with our client in Santa Clara, CA. You will oversee multiple sites, manage staff, ensure service delivery, and act as the primary daily client contact alongside the Client Service Manager.

Responsibilities include leading day-to-day operations, monitoring KPIs, budgeting, and driving process improvements while maintaining excellent client and employee satisfaction. Local travel up to 25% may occur.

Qualifications

• Minimum of 3+ years of experience in high level relationship building and operational management.
• Previous management/supervisor experience overseeing 5-10 employees.
• Ability to build business relationships and interact effectively with “C” level executives.
• Solid understanding of selling skills.
• Exceptional computer skills.

Responsibilities

• Lead day-to-day service delivery and client request management.
• Ensure KPI/SLA compliance and meet all client and SPS deadlines.
• Manage site operations, staffing, schedules, resources, and vendor partnerships.
• Oversee financial performance, budgeting, P&L, profitability, and account growth.
• Maintain high levels of client and employee satisfaction (CSI/ESI). Coach, develop, evaluate, and retain team members to drive performance.
• Ensure compliance with SPS policies, safety, security, and regulatory standards.

Skills

Relationship building

Client management

Communication

Diplomacy

Education

High School Diploma

Bachelor’s Degree preferred

Tools

General computer skills

CRM software

Job description

SPS is seeking a Client Service Supervisor to sit on-site with our client in Santa Clara, CA. You will oversee multiple sites, manage staff, ensure service delivery, and act as the primary daily client contact alongside the Client Service Manager.

Responsibilities include leading day-to-day operations, monitoring KPIs, budgeting, and driving process improvements while maintaining excellent client and employee satisfaction. Local travel up to 25% may occur.