Workplace Experience Lead - Client Services

SPS North America; Greenwich (CT); On-site; USD 72,000 - 78,000; Full time

Benefits offered by this job

Career growth

Job summary

The SPS North America Greenwich campus is hiring a Client Services Manager to lead service delivery and create a welcoming, innovative workplace that supports collaboration and well-being.

You will manage front-of-house services, plan events, engage with the community, and work closely with SPS service teams to ensure world-class client experiences. Strong leadership and project management are essential in this role.

5–7 years of relevant experience and a Bachelor's degree are preferred.

Qualifications

• Bachelor's degree preferred in Business, Hospitality, Marketing, or related field.
• 5-7 years in client services, workplace experience, events, or facilities management.
• Experience managing 5-10 employees and leading teams.
• Strong leadership, communication, and project management abilities.
• Proficient in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Own the overall client experience and workplace environment, ensuring safety, functionality, and a welcoming, visually appealing site.
• Partner with customers to understand priorities and tailor service delivery and workplace initiatives.
• Lead day-to-day client service delivery and site operations.
• Plan, coordinate, and deliver memorable workplace experiences and curated events.
• Develop programs that promote employee engagement, productivity, health, and well-being.
• Build connections between the workplace and the surrounding community.

Skills

Leadership

Communication

Project management

Organizational skills

Event planning

Customer service

Education

Bachelor's degree in Business, Hospitality, Marketing, or related field

Tools

Microsoft Word

Excel

PowerPoint

Job description

The SPS North America Greenwich campus is hiring a Client Services Manager to lead service delivery and create a welcoming, innovative workplace that supports collaboration and well-being.

You will manage front-of-house services, plan events, engage with the community, and work closely with SPS service teams to ensure world-class client experiences. Strong leadership and project management are essential in this role.

5–7 years of relevant experience and a Bachelor's degree are preferred.