Onsite Client Service Concierge Lead

Canon U.S.A., Inc.; New York (NY); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Swag! A Canon welcome kit and official

Job summary

Canon U.S.A., Inc. seeks a Client Service III Representative- Lobby Desk Concierge to welcome visitors, manage front desk operations, and support client needs on-site in New York.

You’ll handle inquiries, route requests, and maintain accurate daily records while ensuring compliance with customer policies and security protocols. This customer-facing role requires excellent communication, the ability to multitask, lift up to 50 lbs, and readiness to work extended hours when needed.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
• Prior experience in a customer service environment.
• Good computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work OT as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Ability to lift up to 50lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
• Strong focus on providing good customer service.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
• Responsible for communicating and training team in changes to workflow or procedure.
• Oversees and manages daily and monthly records on service activity.
• Effectively communicates with the client and staff.
• Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
• Participates in the development, preparation and presentation of formal reporting requirements to the client.
• Point of escalation onsite to address and remediate client concerns.
• Responsible for maintaining site procedure guide documenting workflow processes and procedures.
• Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
• Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.
• Reception/Office Services:
• Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.
• Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.
• May also be responsible for copy/binding/copier maintenance.

Skills

Customer service

Communication

Computer skills

Multitasking

Teamwork

Education

HS Diploma or GED

Job description

Canon U.S.A., Inc. seeks a Client Service III Representative- Lobby Desk Concierge to welcome visitors, manage front desk operations, and support client needs on-site in New York.

You’ll handle inquiries, route requests, and maintain accurate daily records while ensuring compliance with customer policies and security protocols. This customer-facing role requires excellent communication, the ability to multitask, lift up to 50 lbs, and readiness to work extended hours when needed.