Client Experience Specialist III

Canon USA; Burlington (NJ); On-site; USD 28,295 - 38,848; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities to give back

Job summary

Canon U.S.A., Inc. is seeking an onsite service operations professional in New Jersey to manage site procedures, client communications, and service activity.

The role covers copy/print, mail/courier services, and broader site operations to ensure SLA compliance and smooth daily workflows. You will coordinate workflow between staff, train on new procedures, and serve as the main client contact for daily activity and reporting.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
• Prior experience in a customer service environment.
• Good computer skills and technical knowledge.
• Ability to multitask and prioritize to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work OT as needed.
• May require driving between client locations with a valid driver's license.

Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Reviews and responds to management and client requests via emails, phone calls, text messages, and verbal communication.
• Oversees workflow and balances staff to meet account SLA requirements.
• Communicates and trains team on workflow or procedure changes.
• Maintains daily and monthly records on service activity.
• Acts as main client contact for daily activity and participates in client meetings.

Education

HS Diploma or GED

Job description

Canon U.S.A., Inc. is seeking an onsite service operations professional in New Jersey to manage site procedures, client communications, and service activity.

The role covers copy/print, mail/courier services, and broader site operations to ensure SLA compliance and smooth daily workflows. You will coordinate workflow between staff, train on new procedures, and serve as the main client contact for daily activity and reporting.