On-Site Client Services Leader | Team & Operations

Canon; New York (NY); Presencial; USD 66.000 - 69.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit

Descripción de la vacante

Canon U.S.A., Inc. is seeking a Client Service Supervisor - Office Services in New York, NY. This role oversees on-site activities for a specific customer account, ensuring compliance with standards and policies, managing site HR, and achieving financial goals.

You will lead the client services team to maximize satisfaction and profitability through structured planning and effective leadership. Responsibilities include maintaining strong partnerships with administrators, ensuring top-tier

Formación

• 5 years of related experience and management of two or more regular full-time employees.
• Associates degree or equivalent required.
• Strong customer service and communication skills required.

Responsabilidades

• Production and Workflow: Monitor and ensure compliance with established workflow processes; manage job scheduling to ensure on-time completion.
• Supervision and Employee Relations: Train, motivate, develop, and manage site personnel; conduct performance reviews with direct reports.
• Client Relationship Management: Develop and manage relationships with daily and senior level administrators; resolve complaints escalated by customers.

Conocimientos

Customer service

Communication

People management

Operations coordination

Educación

Associates degree or equivalent

Bachelor's degree preferred

Descripción del empleo

Canon U.S.A., Inc. is seeking a Client Service Supervisor - Office Services in New York, NY. This role oversees on-site activities for a specific customer account, ensuring compliance with standards and policies, managing site HR, and achieving financial goals.

You will lead the client services team to maximize satisfaction and profitability through structured planning and effective leadership. Responsibilities include maintaining strong partnerships with administrators, ensuring top-tier