Client Experience Associate - Mailroom

Canon U.S.A., Inc.; New York (NY); On-site; USD 23,694 - 32,194; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit and merch

Job summary

Canon U.S.A., Inc. is seeking a Client Service I Representative for our New York site to ensure prompt delivery of on-site work and superior customer satisfaction.

The role emphasizes responsive handling of inquiries via email, phone, and in person, with a strong focus on accuracy and service quality. As a full-time, on-site position, you will support Mail/Courier, Reception, and related services across various locations, while adhering to client policies and security requirements.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Basic computer skills/technical knowledge.
• Ability to work OT as needed.
• Ability to lift up to 50lbs.
• Ability to spend extended periods standing, bending, walking, reaching and pulling.
• Ability to multitask and prioritize to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Required to obtain security and/or other clearances to enter customer premises.

Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Responds to management and client requests via emails, phone, text, and verbal communication.
• Provides strong customer service focus.
• Contributes to the Site Procedure Guide documenting account processes.
• Supports various roles (Mail/Courier, Reception, Shipping, Inventory) as needed by location.
• Attends cross-functional trainings to provide coverage when short-staffed.
• Site responsibility and coverage location may change based on client needs.

Skills

Customer service

Communication skills

Basic computer skills

Multitasking

OT availability

Lift up to 50lbs

Time management

Education

HS Diploma or GED

Job description

Canon U.S.A., Inc. is seeking a Client Service I Representative for our New York site to ensure prompt delivery of on-site work and superior customer satisfaction.

The role emphasizes responsive handling of inquiries via email, phone, and in person, with a strong focus on accuracy and service quality. As a full-time, on-site position, you will support Mail/Courier, Reception, and related services across various locations, while adhering to client policies and security requirements.