Onsite Client Concierge & Receptionist (Tax Season)

H&R Block, Inc.; Cockeysville (MD); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients and support day-to-day office operations in person, not remote.

You’ll manage check-in, scheduling, and pair clients with the right tax pro, helping deliver a professional, welcoming experience. We value strong communication, teamwork, and the ability to multitask during tax season, including evenings and weekends.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Attention to detail with follow-through; comfortable with basic computer programs (Office/Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, match clients with tax professionals.
• Manage check-in and intake, including scanning documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle confidential client information with discretion.

Skills

Client service

Interpersonal skills

Multitasking

Attention to detail

Office software proficiency

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients and support day-to-day office operations in person, not remote.

You’ll manage check-in, scheduling, and pair clients with the right tax pro, helping deliver a professional, welcoming experience. We value strong communication, teamwork, and the ability to multitask during tax season, including evenings and weekends.