On-site Client Concierge & Office Support (Tax Season)

H&R Block, Inc.; Guthrie (OK); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person and support daily office operations. You will help schedule, check-in clients, and pair them with the right tax professional.

The role offers on-site work and training to advance toward tax preparation or office leadership. This position requires strong communication, multitasking, and discretion with sensitive information.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and verbal/written communication.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office) and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client-centric environment

Interpersonal communication

Multitasking

Attention to detail

Microsoft Office

Teams

Scheduling systems

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person and support daily office operations. You will help schedule, check-in clients, and pair them with the right tax professional.

The role offers on-site work and training to advance toward tax preparation or office leadership. This position requires strong communication, multitasking, and discretion with sensitive information.