Onsite Client Concierge & Receptionist (Tax Season)

H&R Block, Inc.; Kealakekua (HI); Sur place; USD 22 000 - 37 000; Temps partiel

Résumé du poste

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person. This role offers hands-on exposure to tax professionals and a potential path into tax preparation or office leadership.

Responsibilities include greeting clients, coordinating appointments, handling check-ins, and maintaining a clean, organized office environment. Evening and weekend availability during tax season is required.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Connaissances

Client service

Multitasking

Communication

Organizational skills

Computer literacy

Formation

HS diploma or GED

Outils

Microsoft Office

Microsoft Teams

Scheduling systems

Description du poste

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person. This role offers hands-on exposure to tax professionals and a potential path into tax preparation or office leadership.

Responsibilities include greeting clients, coordinating appointments, handling check-ins, and maintaining a clean, organized office environment. Evening and weekend availability during tax season is required.