Customer Support Representative (Phone & Data Entry) - Tampa, Florida

MissionHires; Tampa (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discount

Health insurance - ICHRA

Paid time off

Opportunities for skill development

Job summary

MissionHires is seeking a Customer Support Representative in Tampa, Florida, to provide high-quality service through phone-based support while managing data and administrative tasks efficiently. Responsibilities include handling customer inquiries, performing administrative duties, and supporting order processing.

The ideal candidate has proven customer service experience, proficiency in Microsoft Office, and strong organizational skills. This full-time position offers the opportunity for skill development and career growth within a supportive work environment.

Qualifications

• 1-3 years of customer service or call center experience preferred.
• Detailed-oriented with high accuracy in data entry.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide administrative support for daily operations.
• Handle customer inquiries via phone and email.
• Assist with accounts payable and inventory management.

Skills

Customer service experience

Proficiency with Microsoft Office Suite

Strong communication skills

Organizational skills

Problem-solving skills

Bilingual

Education

High School diploma or equivalent

Tools

Microsoft Office (Excel, Word, Outlook)

QuickBooks

Job description

The Customer Support Representative is responsible for delivering high-quality customer service through phone-based support while accurately managing data entry and administrative tasks. This role requires strong communication skills, attention to detail, and the ability to handle multiple priorities in a fast-paced environment.

Responsibilities

• Provide general administrative support to ensure smooth daily operations, including answering phones, managing emails, and entering orders.
• Serve as the primary point of contact for customer inquiries via phone and email.
• Provide prompt, professional, and accurate responses to customer questions and concerns.
• Assist with accounts payable, bank deposits, and procurement and purchasing of raw materials for production.
• Support order processing, invoicing, and customer service inquiries to ensure high client satisfaction.
• Organize records and filing systems for digital and physical documents.
• Help with inventory management and assist the production team as needed.
• Manage office supplies and coordinate facility needs to ensure a productive work environment.

Requirements

• Proven experience in Customer Service or a similar role.
• Proficiency with office software, especially Microsoft Office Suite (Excel, Word, Outlook) and Microsoft Teams.
• Excellent organizational skills, attention to detail, and ability to multitask.
• Strong communication and interpersonal skills to interact with clients and team members professionally.
• High level of integrity and ability to maintain confidentiality.
• A proactive approach to problem-solving with a desire to learn and take initiative.
• Familiarity with QuickBooks or similar accounting software is a plus.

Education / Experience

• 1–3 years of customer service or call center experience preferred.
• High School or equivalent (Preferred).
• Strong verbal communication and active listening skills.
• High attention to detail and accuracy in data entry.
• Professional demeanor and problem-solving mindset.
• Bilingual a plus.

Schedule

• Monday - Thursday, 8:00 AM - 6:00 PM.
• Full-time - 10-hour shifts.
• Expected hours: 40 per week.
• Work Location: In person - Tampa, FL 33634.

Benefits

• 401(k).
• 401(k) matching.
• Employee discount.
• Health insurance - ICHRA.
• Paid time off.
• Opportunities for skill development and career growth.
• Safe, collaborative, and supportive work environment.