Onsite Bilingual Insurance Customer Care Specialist

Florida One Insurance; Oakland Park (FL); Sur place; USD 43 000 - 92 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision Insurance

Life Insurance

Paid Time Off

Support through licensing process

Growth and development opportunities

Résumé du poste

Florida One Insurance seeks a Full-Time Bilingual Customer Service Representative to join our onsite team in Florida. If you are fluent in English and Spanish and passionate about helping people, you will shine by guiding clients through their policies with patience and care.

You’ll answer inquiries by phone, email, and in person, assist with policy updates and claims, and maintain accurate records. Strong written and spoken communication, empathy, and a team-oriented mindset are essential.

Qualifications

• Fluency in English and Spanish (verbal & written) required.
• Excellent verbal and written communication skills.
• Strong empathy, professionalism, and customer service mindset.
• Problem-solving ability and attention to detail.
• Adaptability in a fast-paced environment.
• Team-oriented, collaborative approach.

Responsabilités

• Respond to customer inquiries via phone, email, and in person.
• Assist with policy updates, claims, and general insurance questions.
• Provide clear, empathetic support in both English and Spanish.
• Collaborate closely with our agent team to ensure a seamless customer experience.
• Maintain accurate records and documentation.

Connaissances

Fluency in English and Spanish

Verbal and written communication

Empathy

Problem-solving

Adaptability

Collaborative mindset

Description du poste

Florida One Insurance seeks a Full-Time Bilingual Customer Service Representative to join our onsite team in Florida. If you are fluent in English and Spanish and passionate about helping people, you will shine by guiding clients through their policies with patience and care.

You’ll answer inquiries by phone, email, and in person, assist with policy updates and claims, and maintain accurate records. Strong written and spoken communication, empathy, and a team-oriented mindset are essential.