Bilingual Customer Service Specialist (English/Spanish)

Florida One Insurance; Lake City (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Licensing process support

Growth opportunities

Job summary

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to support clients in English and Spanish. You will handle inquiries, guide customers through policies, and resolve issues onsite, delivering empathetic, clear service.

This role offers a competitive salary with benefits and opportunities for growth within a customer-focused team dedicated to trust and exceptional service.

Qualifications

• Fluency in English and Spanish (verbal & written).
• Excellent verbal and written communication skills.
• A strong sense of empathy, professionalism, and customer service.
• Problem-solving ability and attention to detail.
• Adaptability in a fast-paced environment.
• A collaborative, team-oriented mindset.

Responsibilities

• Responding to customer inquiries via phone, email, and in person
• Assisting with policy updates, claims, and general insurance questions
• Providing clear, empathetic support in both English and Spanish
• Collaborating closely with our agent team to ensure a seamless customer experience
• Maintaining accurate records and documentation

Skills

Bilingual English/Spanish

Customer service

Communication

Empathy

Problem-solving

Job description

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to support clients in English and Spanish. You will handle inquiries, guide customers through policies, and resolve issues onsite, delivering empathetic, clear service.

This role offers a competitive salary with benefits and opportunities for growth within a customer-focused team dedicated to trust and exceptional service.