Bilingual Insurance Support Specialist (English/Spanish)

Florida One Insurance; Florida; On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Paid Time Off

Insurance licensing process support

Opportunities for growth

Job summary

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to serve English- and Spanish-speaking clients onsite in Florida. You will handle inquiries, policy updates, claims, and provide empathetic, clear guidance to customers, while ensuring accurate records and a seamless experience with our agent team.

The role emphasizes customer service excellence in a fast-paced environment, with room for growth and a comprehensive benefits package.

Qualifications

• Fluency in English and Spanish (verbal & written).
• Excellent verbal and written communication skills.
• Empathy, professionalism and customer-service mindset.
• Problem-solving ability and attention to detail.
• Adaptability in a fast-paced environment.
• Collaborative, team-oriented mindset.

Responsibilities

• Responding to customer inquiries via phone, email, and in person.
• Assisting with policy updates, claims, and general insurance questions.
• Providing clear, empathetic support in both English and Spanish.
• Collaborating with our agent team to ensure a seamless customer experience.
• Maintaining accurate records and documentation.

Skills

Fluency in English and Spanish

Verbal and written communication

Empathy and professionalism

Problem-solving and attention to data

Adaptability

Team collaboration

Job description

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to serve English- and Spanish-speaking clients onsite in Florida. You will handle inquiries, policy updates, claims, and provide empathetic, clear guidance to customers, while ensuring accurate records and a seamless experience with our agent team.

The role emphasizes customer service excellence in a fast-paced environment, with room for growth and a comprehensive benefits package.