Bilingual Insurance Support Specialist

Florida One Insurance; Sarasota (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Licensing support

Growth opportunities

Job summary

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to serve a diverse client base onsite in Florida. You will resolve insurance questions, guide customers through policies, and build trust through clear bilingual communication.

Your role emphasizes empathy, professionalism, and teamwork as you handle inquiries, updates, and claims while maintaining accurate records and contributing to a positive customer experience.

Qualifications

• Fluent in English and Spanish, verbal and written.
• Excellent verbal and written communication skills.
• Empathy, professionalism and strong customer service.
• Ability to solve problems and pay attention to detail.
• Adaptable in a fast-paced environment.
• Collaborative, team-oriented mindset.

Responsibilities

• Responding to customer inquiries via phone, email, and in person.
• Assisting with policy updates, claims, and general insurance questions.
• Providing clear, empathetic support in both English and Spanish.
• Collaborating closely with our agent team to ensure a seamless customer experience.
• Maintaining accurate records and documentation.

Skills

Bilingual English/Spanish

Customer service

Empathy

Problem solving

Team-oriented

Communication skills

Job description

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to serve a diverse client base onsite in Florida. You will resolve insurance questions, guide customers through policies, and build trust through clear bilingual communication.

Your role emphasizes empathy, professionalism, and teamwork as you handle inquiries, updates, and claims while maintaining accurate records and contributing to a positive customer experience.