Bilingual Customer Support Specialist (English/Spanish)

Florida One Insurance; Pompano Beach (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Paid Time Off

Support and guidance through the 보험lic

Opportunities for growth and developm

Job summary

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to join our onsite team in Florida. You will assist a diverse client base, resolve insurance questions, and guide customers through policy changes, primarily in English and Spanish.

You'll rely on strong communication, empathy, and problem-solving to deliver exceptional service, maintain accurate records, and collaborate with agents to ensure a smooth, positive experience for every client.

Qualifications

• Fluency in English and Spanish (verbal & written).
• Excellent verbal and written communication skills.
• A strong sense of empathy, professionalism, and customer service.
• Problem-solving ability and attention to detail.
• Adaptability in a fast-paced environment.
• A collaborative, team-oriented mindset.

Responsibilities

• Responding to customer inquiries via phone, email, and in person
• Assisting with policy updates, claims, and general insurance questions
• Providing clear, empathetic support in both English and Spanish
• Collaborating closely with our agent team to ensure a seamless customer experience
• Maintaining accurate records and documentation

Job description

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to join our onsite team in Florida. You will assist a diverse client base, resolve insurance questions, and guide customers through policy changes, primarily in English and Spanish.

You'll rely on strong communication, empathy, and problem-solving to deliver exceptional service, maintain accurate records, and collaborate with agents to ensure a smooth, positive experience for every client.