Bilingual Customer Care Specialist - English/Spanish, Onsite

Florida One Insurance; Palm Bay (FL); On-site; USD 42,600 - 92,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Paid Time Off

Licensing assistance

Growth opportunities

Job summary

Florida One Insurance is hiring a Full-Time Bilingual Customer Service Representative onsite in Florida. You will resolve insurance questions, guide customers through policies, and ensure a positive experience for English- and Spanish-speaking clients.

This role emphasizes empathy, clear communication, and problem-solving as you support a diverse client base and collaborate with agents to deliver outstanding service daily.

Qualifications

• Fluency in English and Spanish (written and spoken).
• Strong verbal and written communication skills.
• Empathy, professionalism and customer service orientation.
• Problem-solving ability and attention to detail.
• Adaptability in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with policy updates, claims, and general insurance questions.
• Provide clear, empathetic support in both English and Spanish.
• Collaborate with agent team to ensure a seamless customer experience.
• Maintain accurate records and documentation.

Skills

Fluency in English & Spanish

Excellent verbal & written comms

Empathy & customer service

Problem-solving

Attention to detail

Job description

Florida One Insurance is hiring a Full-Time Bilingual Customer Service Representative onsite in Florida. You will resolve insurance questions, guide customers through policies, and ensure a positive experience for English- and Spanish-speaking clients.

This role emphasizes empathy, clear communication, and problem-solving as you support a diverse client base and collaborate with agents to deliver outstanding service daily.