Bilingual Insurance Support Specialist (Onsite)

Florida One Insurance; Daytona Beach (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Paid Time Off

Licensing assistance

Job summary

Florida One Insurance in Daytona Beach, FL, is seeking a Full-Time Bilingual Customer Service Representative to help English- and Spanish-speaking clients with insurance questions, policy updates, and claims. This onsite role emphasizes clear communication, empathy, and a commitment to service.

You will work with our agent team to guide customers through their policies and maintain accurate records, delivering a friendly, professional experience that builds trust.

Qualifications

• Fluency in English and Spanish (verbal & written).
• Excellent verbal and written communication skills.
• Empathy, professionalism and customer service mindset.
• Strong problem-solving ability and attention to detail.
• Adaptability in a fast-paced environment.
• Collaborative, team-oriented mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with policy updates, claims, and general insurance questions.
• Provide clear, empathetic support in both English and Spanish.
• Collaborate with our agent team to ensure a seamless customer experience.
• Maintain accurate records and documentation.

Skills

Bilingual English/Spanish

Verbal & written communication

Empathy & professionalism

Problem solving

Attention to detail

Adaptability

Team collaboration

Job description

Florida One Insurance in Daytona Beach, FL, is seeking a Full-Time Bilingual Customer Service Representative to help English- and Spanish-speaking clients with insurance questions, policy updates, and claims. This onsite role emphasizes clear communication, empathy, and a commitment to service.

You will work with our agent team to guide customers through their policies and maintain accurate records, delivering a friendly, professional experience that builds trust.