Bilingual Customer Service Rep – English/Spanish Insurance

Florida One Insurance; Clearwater (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Paid Time Off

Licensing support

Growth opportunities

Job summary

Florida One Insurance in Clearwater, FL is hiring a Full-Time Bilingual Customer Service Representative to support diverse clients in English and Spanish. This onsite role focuses on solving insurance-related questions, updating policies, and guiding customers with care.

The ideal candidate communicates clearly, shows empathy, and thrives in a fast-paced environment. You will collaborate with agents, document accurately, and help clients navigate licensing and billing processes while delivering

Qualifications

• Fluency in English and Spanish (verbal & written).
• Excellent verbal and written communication skills.
• Empathy, professionalism and customer service orientation.
• Strong problem solving and attention to detail.
• Adaptability in a fast-paced environment and team collaboration.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with policy updates, claims, and general insurance questions.
• Provide clear, empathetic support in both English and Spanish.
• Collaborate with agent team to ensure a seamless customer experience.
• Maintain accurate records and documentation.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Empathy & professionalism

Problem solving

Adaptability

Job description

Florida One Insurance in Clearwater, FL is hiring a Full-Time Bilingual Customer Service Representative to support diverse clients in English and Spanish. This onsite role focuses on solving insurance-related questions, updating policies, and guiding customers with care.

The ideal candidate communicates clearly, shows empathy, and thrives in a fast-paced environment. You will collaborate with agents, document accurately, and help clients navigate licensing and billing processes while delivering