Full-Time Bilingual Insurance Support Specialist

Florida One Insurance; Brandon (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Paid Time Off

Licensing assistance

Growth opportunities

Job summary

Florida One Insurance is hiring a Full-Time Bilingual Customer Service Representative onsite in Florida. You will assist clients in English and Spanish, address inquiries, and guide them through policies, claims, and updates.

We value empathy, professionalism, and a patient, clear communication style as you support a diverse client base and collaborate with our agent team to ensure a seamless customer experience. Growth opportunities are offered within a supportive environment.

Qualifications

• Fluent in English and Spanish (verbal & written).
• Excellent verbal and written communication skills.
• Empathy, professionalism, and customer service.
• Problem-solving ability and attention to detail.
• Adaptable in a fast-paced environment.
• Collaborative, team-oriented mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with policy updates, claims, and general insurance questions.
• Provide clear, empathetic support in both English and Spanish.
• Collaborate closely with our agent team to ensure a seamless customer experience.
• Maintain accurate records and documentation.

Skills

Bilingual English/Spanish

Customer service

Verbal communication

Written communication

Empathy

Attention to detail

Teamwork

Job description

Florida One Insurance is hiring a Full-Time Bilingual Customer Service Representative onsite in Florida. You will assist clients in English and Spanish, address inquiries, and guide them through policies, claims, and updates.

We value empathy, professionalism, and a patient, clear communication style as you support a diverse client base and collaborate with our agent team to ensure a seamless customer experience. Growth opportunities are offered within a supportive environment.