Onsite Airport IT Help Desk Technician

Accenture PLC; Los Angeles (CA); On-site; USD 80,000 - 88,000; Full time

Job summary

Accenture Construct is seeking an IT Help Desk specialist to provide onsite support for the Airport Development Group. You will diagnose hardware and software issues, manage incidents, and assist with onboarding/offboarding while ensuring reliable connectivity across LAN/WAN and VPNs.

The role requires experience with Windows 10/11, Office 365, and ticketing systems (Freshdesk, ServiceNow). Onsite work at client sites is expected, with travel between campuses as needed.

Qualifications

• Experience diagnosing and resolving PC hardware failures involving motherboards, power supplies, memory and storage devices
• Experience completing PC hardware upgrades, replacements and configurations
• Experience troubleshooting LAN/WAN connectivity, wireless networks and VPNs
• Experience installing, configuring and administering Windows 10 and Windows 11
• Experience deploying, troubleshooting and supporting Microsoft Office 365 apps (Word, Excel, PowerPoint, Outlook, OneDrive, Teams) and ability to travel between sites

Responsibilities

• You’ll answer incoming Help Desk emails and provide IT support across the Airport Development Group.
• You’ll follow established procedures to analyze, diagnose, troubleshoot, document and resolve system- and hardware-related incidents.
• You’ll assess the severity, impact and nature of production outages and incidents, escape issues as needed, and communicate them to team members through resolution.
• You’ll submit and track new service and application requests using Freshdesk, IT ServiceNow and related tracking applications.
• You’ll complete IT onboarding and offboarding activities for staff who are mobilizing or demobilizing, including computer orientation for new staff.
• You’ll install, configure and maintain PC hardware, software, Windows 10 and Windows 11, including security patches, system updates and driver updates.
• You’ll troubleshoot LAN/WAN connectivity, cabling, switches, routers, IP conflicts, wireless networks and VPN issues.
• You’ll support staff deployments, relocations and division-wide events across the airport footprint, and provide on-the-job training to new department staff members.
• Onsite at client site: The work location for this role is onsite with our clients and partners to enable delivery and cultivate our client relationships.

Skills

IT support

Windows troubleshooting

Network troubleshooting

Tools

Freshdesk

ServiceNow

Job description

Accenture Construct is seeking an IT Help Desk specialist to provide onsite support for the Airport Development Group. You will diagnose hardware and software issues, manage incidents, and assist with onboarding/offboarding while ensuring reliable connectivity across LAN/WAN and VPNs.

The role requires experience with Windows 10/11, Office 365, and ticketing systems (Freshdesk, ServiceNow). Onsite work at client sites is expected, with travel between campuses as needed.