On-Site IT Help Desk Technician - Tier 1 Support

Certified Aviation Services, LLC; Ontario (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Certified Aviation Services, LLC is seeking a dependable Tier 1 IT Help Desk Technician for on-site support across multiple states. You will troubleshoot Windows workstations, printers, and common software, using RMM and remote tools, with a focus on clear end-user communication and timely escalation of complex issues.

Ideal candidates have strong customer service, basic networking knowledge, and a disciplined approach to incident documentation and security procedures.

Qualifications

• Provide first-level technical support for Windows workstations and peripherals.
• Assist with password resets and account access per security procedures.
• Diagnose and document issues and resolutions in the ticketing system.
• Escalate complex issues to senior IT staff when appropriate.

Responsibilities

• Provide first-level support to employees across multiple states.
• Troubleshoot Windows workstations, laptops, and printers using remote tools.
• Assist with software installation and routine workstation maintenance.
• Communicate effectively with end users via phone, email, or remote sessions.

Skills

Customer service orientation

Strong communication skills

Independent troubleshooting

Escalation when needed

Education

CompTIA A+ certification

Tools

Remote Desktop

RMM platforms

Microsoft 365

Job description

Certified Aviation Services, LLC is seeking a dependable Tier 1 IT Help Desk Technician for on-site support across multiple states. You will troubleshoot Windows workstations, printers, and common software, using RMM and remote tools, with a focus on clear end-user communication and timely escalation of complex issues.

Ideal candidates have strong customer service, basic networking knowledge, and a disciplined approach to incident documentation and security procedures.