IT Support Technician

Accentuate Staffing; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Accentuate Staffing is seeking an IT Support Technician for a well-established construction services company located in Charlotte, North Carolina. This hands-on role involves troubleshooting computer, software, hardware, and network issues to ensure productivity for employees in the office and out in the field.

The ideal candidate will have strong experience in IT support and a solid understanding of networking basics, be comfortable assisting non-technical users, and be willing to travel to various project sites as necessary.

Qualifications

• Strong experience in IT support or a similar hands-on technical role.
• Experience troubleshooting Windows computers and basic network issues.
• Comfortable supporting non-technical users and explaining IT issues clearly.

Responsibilities

• Help employees troubleshoot general IT issues both in person and remotely.
• Set up and configure laptops, desktops, and other IT equipment.
• Support and maintain workstations, servers, and network devices.

Skills

IT support

troubleshooting

customer support

networking basics

Tools

Microsoft 365

Active Directory

ticketing systems

Job description

Accentuate Staffing is working with a well‑established company in the construction services industry that is hiring an IT Support Technician to help support employees in the office and out in the field. This is a hands‑on IT role where you will help keep computers, systems, networks, and job site technology working properly so employees can stay productive. This role is a good fit for someone who has a couple of years of IT support experience and enjoys solving practical problems. You should be comfortable helping users with computer, software, hardware, and network issues, setting up equipment, and explaining technical problems in a way that makes sense to non‑technical people. Some travel to other company locations and project sites will be part of the job.

Responsibilities

• Help employees troubleshoot computer, software, hardware, printer, network, and general IT issues both in person and remotely.
• Set up and configure laptops, desktops, software, peripherals, and other IT equipment for office and jobsite users.
• Support and maintain workstations, servers, network devices, and other technology used across the business.
• Help troubleshoot network and connectivity issues involving Wi‑Fi, routers, switches, firewalls, and related equipment.
• Keep track of IT assets, system changes, support activity, and basic documentation for internal processes.
• Work with office staff, field employees, and project teams to understand IT issues and provide practical solutions.

Requirements

• Strong experience in IT support, desktop support, help desk, field support, or a similar hands‑on technical role.
• Experience troubleshooting Windows computers, hardware issues, software problems, and basic network/connectivity issues.
• Working knowledge of networking basics such as Wi‑Fi, routers, switches, firewalls, VPN, DNS, DHCP, or TCP/IP.
• Comfortable supporting non‑technical users and explaining IT issues in plain language.
• Experience with Linux, servers, Microsoft 365, Active Directory, ticketing systems, or asset tracking is helpful.
• Valid driver’s license and willingness to travel to other company locations and project sites as needed.