Onsite IT Support Technician (Desktop & Devices)

Forward Air Corp.; Groveport (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive base pay

Medical and Pharmacy insurance

401(k) retirement plan with match

Paid time off

Collaborative culture

Job summary

Forward Air Corp. is seeking an IT Support professional to provide onsite and remote assistance for hardware, software, and peripheral issues. You will deploy and configure laptops, desktops, and mobile devices, and help with onboarding and account-related requests.

Ideal candidates have 0–2 years in IT support, basic knowledge of Windows and Microsoft 365, strong troubleshooting, and excellent customer service skills. Certifications like CompTIA A+ are a plus but not required.

Qualifications

• 0–2 years of IT support, technical, or customer service experience.
• Basic knowledge of Windows, Microsoft 365, computer hardware, and printers.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to learn new technologies and work independently.
• Technical certifications such as CompTIA A+ are a plus but not required.

Responsibilities

• Provide onsite and remote support for hardware, software, and peripheral issues.
• Deploy, configure, and replace laptops, desktops, and mobile devices.
• Support printers, scanners, and other office technology.
• Assist with user onboarding, equipment setup, and account-related requests.
• Perform basic network and connectivity troubleshooting.
• Escalate complex issues to senior IT staff.
• Deliver excellent customer service to end users.

Skills

Windows

Microsoft 365

Hardware

Printers

Troubleshooting

Customer service

Job description

Forward Air Corp. is seeking an IT Support professional to provide onsite and remote assistance for hardware, software, and peripheral issues. You will deploy and configure laptops, desktops, and mobile devices, and help with onboarding and account-related requests.

Ideal candidates have 0–2 years in IT support, basic knowledge of Windows and Microsoft 365, strong troubleshooting, and excellent customer service skills. Certifications like CompTIA A+ are a plus but not required.