IT Help Desk Technician - Windows, Network & Onboarding
DESTINATION ENTERPRISES INC
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Job summary
DESTINATION ENTERPRISES INC is seeking an IT Help Desk Specialist to troubleshoot incidents, manage onboarding/offboarding, and provide frontline support for the Airport Development Group across multiple sites. You will diagnose hardware and software issues, log tickets in Freshdesk/ServiceNow, coordinate deployments, and train new staff while maintaining clear communication with teammates and clients.
A bachelor's degree or 5+ years of relevant experience is preferred; familiarity with Windows
Qualifications
- Bachelor's degree or 5+ years in IT support preferred.
- Experience supporting Windows 10/11 and Office 365.
- Familiarity with ticketing systems and incident management.
Responsibilities
- Answer incoming Help Desk emails and diagnose issues.
- Log tickets in Freshdesk/ITSM and escalate as needed.
- Analyze outages, notify stakeholders, and coordinate resolution.
- Perform hardware/software installations and onboarding/offboarding.
- Provide IT support at campus events and train new staff.
- Coordinate deployments and relocations across sites.
Skills
Education
Tools
Job description
DESTINATION ENTERPRISES INC is seeking an IT Help Desk Specialist to troubleshoot incidents, manage onboarding/offboarding, and provide frontline support for the Airport Development Group across multiple sites. You will diagnose hardware and software issues, log tickets in Freshdesk/ServiceNow, coordinate deployments, and train new staff while maintaining clear communication with teammates and clients.
A bachelor's degree or 5+ years of relevant experience is preferred; familiarity with Windows
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