IT Tech Support I

PMCS Group, Inc.; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

PMCS Group, Inc. is seeking an IT Support Technician based in Los Angeles, CA. The position involves troubleshooting system and hardware issues, managing onboarding processes for staff, and providing helpdesk support across various IT functions.

The ideal candidate is proficient in PC hardware troubleshooting, has experience with network infrastructure, and is familiar with Microsoft Office 365. A Bachelor’s degree in computer science or related field is preferred or equivalent experience is acceptable.

Qualifications

• Experience in troubleshooting PC hardware including motherboards and power supplies.
• Proficiency in network infrastructure troubleshooting for LAN/WAN issues.
• Familiarity with installing and configuring Windows 10/11.

Responsibilities

• Troubleshoot and resolve hardware related incidents.
• Provide helpdesk support across all IT functions.
• Manage staff onboarding and offboarding processes.

Skills

PC Hardware Troubleshooting

Network Infrastructure Troubleshooting

Installation and Configuration of Windows OS

Microsoft Office 365 Suite

Effective communication skills

Education

Bachelor's degree in computer science or related field

Tools

Freshdesk

IT Service‑Now

Job description

Location: Los Angeles, CA - Multiple Sites

This position will follow established procedures to troubleshoot, coordinate, and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis, and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved expeditiously. Manage staff onboarding and offboarding processes. Provide helpdesk related support in all areas of IT functions for the Airport Development Group.

Essential Job Duties

• Answer incoming customer emails to the Help Desk.
• Follow established procedures to diagnose and troubleshoot system issues.
• Analyze, determine, and document reported production outages/incidents.
• Determine severity, impact, and nature of incidents. Escalate as needed.
• Communicate clearly with other team members.
• Submit tickets for new service or applications requests in Freshdesk and IT Service‑Now and other related tracking applications.
• Complete onboarding or offboarding functions for staff being mobilized or demobilized.
• Perform hardware and software installations.
• Oversee deployments and relocations of staff at various locations throughout the airport footprint.
• Provide IT support at Division‑wide sponsored events.
• Provide on‑the‑job training to new department staff members.
• Provide computer orientation to new staff.

Hardware & Infrastructure Experience

• PC Hardware Troubleshooting
  • Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations.
• Network Infrastructure Troubleshooting
  • Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues.

Installation, Configuration, and Maintenance

• Windows Operating Systems
  • Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates.
• Microsoft Office 365 Suite
  • Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams.

Professional Experience Level/Other Qualifications

• Candidate must be mobile to visit different sites on campus to provide technical support.
• Must be able to lift at least 40lbs.
• Ability to organize short and long‑term tasks and communicate status of tasks with clients and management.
• Effective oral and written communication skills, with an ability to communicate complex issues to a non‑technical audience.
• Ability to work with others.
• Self‑starter with results‑driven focus.
• Capability to assume additional responsibilities.
• Demonstrated experience managing data coordination and conversion projects.

Education/Training

• Bachelor's degree in computer science or related field preferred or equivalent job experience of 5 years or more.
• Relevant Professional Licensure & Certifications preferred.