On-site Airport IT Support Tech

E2 Consulting Engineers, LP; Los Angeles (CA); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Job summary

E2 Consulting Engineers, LP is seeking an IT Technical Support specialist to join our team. The role combines Help Desk duties with troubleshooting and employee maintenance, and requires on-site work at an indoor airport environment.

Responsibilities include outage documentation, onboarding/offboarding, software/hardware installation, and resolving LAN/WAN issues. Strong communication and organizational skills are essential.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• 5+ years of relevant experience.
• Must be able to lift at least 40lbs.
• Ability to organize short and long-term tasks and communicate status of tasks with clients and management.
• Capability to assume additional responsibilities.
• Demonstrated experience managing data coordination and conversion projects.
• May be required to work various shifts as needed.

Responsibilities

• Analyze outages and document incidents.
• Answer Help Desk emails and support calls; assist users with software/hardware concerns.
• Submit tickets for new service requests in Freshdesk and ServiceNow.
• Complete onboarding or offboarding for staff being mobilized or demobilized.
• Install and configure Windows OS, software and hardware; provide orientation to new staff.
• Provide on-site mobile IT support across airport locations.

Skills

Help Desk

Troubleshooting

Windows OS

VPN

Office 365

Networking

On-site support

Education

Bachelor's degree in Computer Science

Tools

Freshdesk

ServiceNow

Job description

E2 Consulting Engineers, LP is seeking an IT Technical Support specialist to join our team. The role combines Help Desk duties with troubleshooting and employee maintenance, and requires on-site work at an indoor airport environment.

Responsibilities include outage documentation, onboarding/offboarding, software/hardware installation, and resolving LAN/WAN issues. Strong communication and organizational skills are essential.