Tech Support Analyst - IT Solutions Champion (Onsite)

Accenture; Atlanta (GA); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking an IT Technical Support Analyst to provide high-value IT support to in-office teams at the Atlanta Piedmont Center. The role emphasizes incident management, service requests, and collaboration with local/global teams to maintain smooth technology operations.

The position requires 1+ year in customer tech support, familiarity with ITIL tools like ServiceNow or Remedy, and proficiency with Windows, OSX, and collaboration platforms.

Qualifications

• Minimum 1 year of experience with Customer Technical Support.
• Minimum 1 year of experience with Customer Experience Management.
• Minimum of 1 year experience in Service Desk or Desktop Support.
• Minimum 1 year experience with ITIL software such as Service Now or Remedy.
• Familiarity with enterprise collaboration platforms such as Microsoft Teams, Google Meets, Zoom and Webex.
• Hands on Microsoft Windows 10, Windows 11, OSX and 0365 support experience.
• Strong communication skills to interface with non-technical stakeholders, senior leadership and executives.
• High School Diploma/GED.

Responsibilities

• Influence the customer experience for technology interactions in the local office to ensure that technology supports business objectives.
• Take ownership for individual customer interactions.
• Management of effective operational IT incident, problem and service requests, driving resolution and root cause analysis within SLA’s.
• Liaising with wider teams both local and global where necessary.
• Provision of IT support for events such as new joiner inductions, VIP meetings and videoconference events when required.
• Provision of IT support for custom requests as directed.
• Ensure knowledge of product and services delivered from area of responsibility.
• Demonstrate understanding of core CIO IT Products and Services and communicate use cases.

Skills

Customer interaction

Communication

Problem solving

SLA adherence

Team collaboration

Non-technical stakeholder interface

Education

High School Diploma/GED

Tools

ServiceNow

Remedy

Microsoft Teams

Google Meet

Zoom

Webex

Windows 10/11

OSX

Office 365

Job description

Accenture is seeking an IT Technical Support Analyst to provide high-value IT support to in-office teams at the Atlanta Piedmont Center. The role emphasizes incident management, service requests, and collaboration with local/global teams to maintain smooth technology operations.

The position requires 1+ year in customer tech support, familiarity with ITIL tools like ServiceNow or Remedy, and proficiency with Windows, OSX, and collaboration platforms.