Onsite Admin Specialist - Orders & Billing

Talentify; Auburn (WA); Sur place; USD 41 000 - 48 000; Plein temps

Résumé du poste

Talentify in Auburn, WA is seeking an Administrative Assistant to support a busy onsite team. You will handle customer calls, coordinate follow-ups, process orders, and keep accurate data in internal systems, using Excel, SAP, and Salesforce.

This full-time, contract role offers a structured environment with an early start option between 7:00 and 8:00 a.m., and a pay rate of $30–$35 per hour. You will work with a collaborative team to ensure timely order management, returns, billing, and

Qualifications

• Approximately 2 years of administrative, customer service, order support, or related experience.
• Strong verbal communication skills with the ability to communicate clearly and professionally with customers over the phone.
• Demonstrated customer service skills, including active listening, problem-solving, and a helpful, service-oriented approach.
• Practical working knowledge of Microsoft Excel, including the ability to explain how to create and use a table in Excel.
• Strong general computer and systems aptitude, with the ability to learn and navigate multiple internal systems.
• Comfort working with phone systems to manage incoming customer calls and follow-ups.
• Positive, engaged, and self-motivated work style, with a focus on delivering high-quality support.
• Ability to work independently while also contributing effectively to a busy team environment.

Responsabilités

• Provide backup coverage for incoming customer calls and ensure prompt, professional assistance.
• Gather detailed customer information, document it accurately, and coordinate appropriate follow-up actions.
• Complete data entry and standard order entry tasks with a high level of accuracy and attention to detail.
• Track customer orders from entry through fulfillment and proactively follow up on order status as needed.
• Assist with product returns by documenting requests, coordinating next steps, and ensuring proper processing.
• Help research and resolve blocked billings and invoice holds by working within internal systems and processes.
• Use Microsoft Excel and internal systems to maintain accurate customer, order, and billing information.
• Provide general administrative support to the onsite team, including handling emails, organizing information, and supporting daily office operations.
• Communicate clearly and professionally with customers over the phone to address questions, concerns, and order-related issues.
• Collaborate with team members to support customer service, order management, returns, and billing activities in a busy, process-driven environment.

Connaissances

Customer service

Data entry

Order management

Phone communication

Outils

Excel

SAP

Salesforce

Description du poste

Talentify in Auburn, WA is seeking an Administrative Assistant to support a busy onsite team. You will handle customer calls, coordinate follow-ups, process orders, and keep accurate data in internal systems, using Excel, SAP, and Salesforce.

This full-time, contract role offers a structured environment with an early start option between 7:00 and 8:00 a.m., and a pay rate of $30–$35 per hour. You will work with a collaborative team to ensure timely order management, returns, billing, and