Onsite 2nd-Line Help Desk Specialist – Financial IT Support

360 IT Professionals; Windsor (CT); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology services firm is urgently seeking a Help Desk Representative located in Windsor, CT. The ideal candidate will have 3-5 years of technical support experience and an Associate's Degree in a related field. Responsibilities include answering customer calls, troubleshooting technical issues, and documenting incidents. Experience in the financial industry is highly desired. This is an in-person role and requires strong analytical skills and communication abilities.

Qualifications

• 3-5 years of 2nd level technical support experience in a high call volume environment.
• Two to four years of professional IT experience.
• Strong knowledge of IT operations and workflow processes.

Responsibilities

• Answer incoming phone calls from customers in a support center.
• Technical analysis and resolution of business application issues.
• Document incidents in the incident tracking tool.

Skills

Technical support

Analytical skills

Communication skills

Education

Associate's Degree in Computer Science or related field

Job description

A technology services firm is urgently seeking a Help Desk Representative located in Windsor, CT. The ideal candidate will have 3-5 years of technical support experience and an Associate's Degree in a related field. Responsibilities include answering customer calls, troubleshooting technical issues, and documenting incidents. Experience in the financial industry is highly desired. This is an in-person role and requires strong analytical skills and communication abilities.