IT Help Desk Technician — Growth-Focused Support Pro

Usherwood Office Technology; Hartford (CT); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Competitive base salary

Quarterly bonus opportunity

Comprehensive health, dental, and vision insurance

401K with company match

PTO / Holidays

Job summary

A family-owned business in Hartford seeks an IT Help Desk Technician to support managed IT clients. You will provide end-user support for diverse IT challenges, respond to service tickets, and assist in onboarding new managed IT services. The role requires knowledge of Microsoft Windows, customer service skills, and the ability to troubleshoot problems effectively. This position offers competitive salary with benefits and opportunities for career development.

Qualifications

• Minimum one year experience in a technical support or help desk center is preferred.
• CompTIA A+ Certification is preferred.

Responsibilities

• Respond to service tickets regarding Managed IT services.
• Identify, research, and resolve technical problems.
• Document, track, and monitor the client’s problems.

Skills

Knowledge of Microsoft Windows operating systems

Ability to prioritize and multitask

Positive attitude of customer service

Communication skills with customers

Problem troubleshooting and resolution skills

Education

Associates degree in Computer Science or IT

Tools

Microsoft Office Suite

Ticketing system applications

Job description

A family-owned business in Hartford seeks an IT Help Desk Technician to support managed IT clients. You will provide end-user support for diverse IT challenges, respond to service tickets, and assist in onboarding new managed IT services. The role requires knowledge of Microsoft Windows, customer service skills, and the ability to troubleshoot problems effectively. This position offers competitive salary with benefits and opportunities for career development.