Help Desk Tech - Level 1 Support & User Admin (On-Site)

nLeague; United States; On-site; USD 45,000 - 60,000; Full time

Job summary

nLeague is looking for a Help Desk Analyst to provide comprehensive technical support primarily in Hartford, Connecticut. This role involves telephone and remote support for level one issues and processing DCF User Administration forms.

The ideal candidate must have strong customer service skills and the ability to detail-orientedly manage user account changes while communicating effectively with agency staff. Experience with Active Directory, Windows 10/11, and Office 365 is highly desirable.

Qualifications

• Minimum of one year of experience in related support roles.
• Ability to work in a fast-paced environment with attention to detail.
• Strong communication skills for interacting with agency staff and supervisors.

Responsibilities

• Provide telephone and remote control support for level one computer issues.
• Process agency user forms for user moves, adds, and changes.
• Follow agency procedures for creating and modifying user accounts.

Skills

PC Hardware and software installation

End user support – face‑to‑face and via telephone

Excellent customer service skills

Tools

Microsoft Active Directory

Windows 10

Windows 11

Office 365

Job description

nLeague is looking for a Help Desk Analyst to provide comprehensive technical support primarily in Hartford, Connecticut. This role involves telephone and remote support for level one issues and processing DCF User Administration forms.

The ideal candidate must have strong customer service skills and the ability to detail-orientedly manage user account changes while communicating effectively with agency staff. Experience with Active Directory, Windows 10/11, and Office 365 is highly desirable.