2nd-Level Help Desk Specialist (Tech Support)

360 IT Professionals; Windsor (CT); On-site; USD 45,000 - 60,000; Full time

Job summary

A comprehensive IT service company is seeking a Help Desk Rep for a 6-month position in Windsor, CT. The ideal candidate should have 3-5 years of second-level technical support experience in a fast-paced environment. Responsibilities include managing a high volume of phone calls and providing effective technical support. An Associate's Degree in Computer Science or a related field is required. This position offers potential for extension depending on performance.

Qualifications

• Minimum of 3-5 years of technical support experience in a fast-paced environment.
• Two to four years of professional IT experience.
• Ability to resolve inquiries independently.

Responsibilities

• Provide 2nd level technical support to users.
• Manage high incoming phone call volume effectively.

Skills

2nd level technical support experience

Strong knowledge of IT operations

Phone call management

Education

Associate's Degree in Computer Science or related field

Job description

A comprehensive IT service company is seeking a Help Desk Rep for a 6-month position in Windsor, CT. The ideal candidate should have 3-5 years of second-level technical support experience in a fast-paced environment. Responsibilities include managing a high volume of phone calls and providing effective technical support. An Associate's Degree in Computer Science or a related field is required. This position offers potential for extension depending on performance.