IT Helpdesk Specialist — Quick, Onsite User Support

Unitus Community Credit Union; Tigard (OR); On-site; USD 37,608 - 52,651; Full time

Benefits offered by this job

Medical + Dental + Vision

401(k) Retirement Savings

Paid Time Off

Tuition Reimbursement

Paid Volunteer Time Off

Job summary

A community-focused financial institution is seeking a Helpdesk Specialist to provide technical support to users within the organization. Responsibilities include diagnosing hardware/software issues, logging support requests, and ensuring timely resolution. The ideal candidate has an associate degree in computer science, two years of technical support experience, and strong communication skills. Benefits include medical and dental coverage, paid time off, and a 401(k) retirement plan, making this a great place to grow your career.

Qualifications

• Minimum of 2 years of experience in providing technical support.
• Certification for Microsoft Desktop Support Technician may substitute for part of the experience requirement.
• Ability to quickly learn new technologies.

Responsibilities

• Provide first-level contact for technical support of computer operations.
• Diagnose and resolve workstation hardware and software issues.
• Log and track support issues utilizing the ServiceNow application.

Skills

Customer service skills

Technical support proficiency

Communication skills

Multi-tasking ability

Problem-solving skills

Education

Associate degree in computer science or related field

Tools

ServiceNow application

Job description

A community-focused financial institution is seeking a Helpdesk Specialist to provide technical support to users within the organization. Responsibilities include diagnosing hardware/software issues, logging support requests, and ensuring timely resolution. The ideal candidate has an associate degree in computer science, two years of technical support experience, and strong communication skills. Benefits include medical and dental coverage, paid time off, and a 401(k) retirement plan, making this a great place to grow your career.