Inperson Interview for Help Desk Representative in Windsor CT

360 IT Professionals; Windsor (CT); On-site; USD 45,000 - 60,000; Full time

Job summary

A comprehensive IT service company is seeking a Help Desk Rep for a 6-month position in Windsor, CT. The ideal candidate should have 3-5 years of second-level technical support experience in a fast-paced environment. Responsibilities include managing a high volume of phone calls and providing effective technical support. An Associate's Degree in Computer Science or a related field is required. This position offers potential for extension depending on performance.

Qualifications

• Minimum of 3-5 years of technical support experience in a fast-paced environment.
• Two to four years of professional IT experience.
• Ability to resolve inquiries independently.

Responsibilities

• Provide 2nd level technical support to users.
• Manage high incoming phone call volume effectively.

Skills

2nd level technical support experience

Strong knowledge of IT operations

Phone call management

Education

Associate's Degree in Computer Science or related field

Job description

Overview

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel’s through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization’s needs. Take a shot at us for your IT requirements and experience a radical change.

Designation

Title/ Designation: Help Desk Rep

Duration: 6 Months + Extendable

Interview Type: In Person preferred

Location: Windsor, CT 06006

Knowledge & Experience

• Minimum of 3-5 years of 2nd level technical support experience in a fast-paced support center with a high incoming phone call volume.
• Associate\'s Degree in Computer Science, Engineering or a directly related field.
• Two to four years of professional IT experience.
• Strong knowledge of IT operations, responsibilities, work flow processes and procedures to resolve most inquiries independently.