Help Desk Analyst II — Expert IT Support

Expedite Technology Solutions LLC; Dover (DE); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology solutions provider in Dover, DE is seeking a Help Desk Analyst 2. The role involves providing technical assistance and support to end users for hardware, software, and systems. Ideal candidates should have 2 to 5 years of relevant field experience and possess excellent communication skills. This is a full-time onsite position offering opportunities to develop technical support expertise.

Qualifications

• 2 to 5 years field experience in IT support.
• Ability to diagnose hardware and software issues.
• Strong communication skills, written and spoken.

Responsibilities

• Provide technical assistance and support to end users.
• Investigate and resolve computer software and hardware problems.
• Serve as a level 1 support contact.

Skills

Technical assistance

Problem-solving

Customer service

Communication skills

Job description

A technology solutions provider in Dover, DE is seeking a Help Desk Analyst 2. The role involves providing technical assistance and support to end users for hardware, software, and systems. Ideal candidates should have 2 to 5 years of relevant field experience and possess excellent communication skills. This is a full-time onsite position offering opportunities to develop technical support expertise.