IT Field Service Technician – Onsite & Remote Support

Top Prospect Group; Connecticut; On-site; USD 64,000 - 67,000; Full time

Job summary

A renowned recruitment firm is seeking an experienced IT Field Service Technician in Hartford County, CT. The ideal candidate will provide onsite and remote support, possessing skills in networking, Windows OS, and customer service. Responsibilities include troubleshooting IT issues, installing and maintaining Windows servers, and ensuring client satisfaction. This full-time role offers competitive compensation in the IT Services sector.

Qualifications

• 2–4 years of IT field service or MSP experience.
• Strong knowledge of Windows OS (Windows 10/11) and Windows Server (2016/2019/2022).
• Experience with Active Directory, Group Policy, and Office 365 administration.
• Solid understanding of networking concepts: TCP/IP, DNS, DHCP, routing, switching, and firewalls.
• Valid driver's license and reliable transportation (required for field service).

Responsibilities

• Provide onsite and remote technical support to clients, ensuring timely resolution of IT issues.
• Document all work performed, including technical procedures and customer communications.
• Collaborate with internal MSP team members to escalate and resolve complex issues.
• Perform system updates, patches, and preventive maintenance.

Skills

Windows OS

Network security

Troubleshooting

Customer service

Active Directory

TCP/IP

Analytical skills

Problem-solving

Job description

A renowned recruitment firm is seeking an experienced IT Field Service Technician in Hartford County, CT. The ideal candidate will provide onsite and remote support, possessing skills in networking, Windows OS, and customer service. Responsibilities include troubleshooting IT issues, installing and maintaining Windows servers, and ensuring client satisfaction. This full-time role offers competitive compensation in the IT Services sector.