Urgent need a Help Desk Representative in Windsor, CT (In person only)

360 IT Professionals; Windsor (CT); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology services firm is urgently seeking a Help Desk Representative located in Windsor, CT. The ideal candidate will have 3-5 years of technical support experience and an Associate's Degree in a related field. Responsibilities include answering customer calls, troubleshooting technical issues, and documenting incidents. Experience in the financial industry is highly desired. This is an in-person role and requires strong analytical skills and communication abilities.

Qualifications

• 3-5 years of 2nd level technical support experience in a high call volume environment.
• Two to four years of professional IT experience.
• Strong knowledge of IT operations and workflow processes.

Responsibilities

• Answer incoming phone calls from customers in a support center.
• Technical analysis and resolution of business application issues.
• Document incidents in the incident tracking tool.

Skills

Technical support

Analytical skills

Communication skills

Education

Associate's Degree in Computer Science or related field

Job description

Urgent need a Help Desk Representative in Windsor, CT (In person only)

Contract

360 IT Professionals, a Software Development Company based in Fremont, California, offers complete technology services in mobile development, web development, cloud computing, and IT staffing.

Profile Summary:

Technical Support specialist responsible for answering incoming phone calls from external customers in a high call volume support center. (Financial Industry experience highly desired) Primary responsibilities include the technical analysis, trouble‑shooting, and resolution of business application issues. Other responsibilities include creating a fully documented record of all incidents in the incident tracking tool, and timely follow‑up with customers to achieve high customer satisfaction scores and SLAs.

Knowledge & Experience:

• Minimum of 3‑5 years of 2nd level technical support experience in a fast‑paced support center with a high incoming phone call volume.
• Associate's Degree in Computer Science, Engineering or a directly related field.
• Two to four years of professional IT experience.
• Strong knowledge of IT operations, responsibilities, workflow processes and procedures to resolve most inquiries independently.
• Good analytical and communication skills, sound judgement, and the ability to work effectively with employees and other IT staffs.