IT Systems Support Engineer (Junior)

Top Prospect Group; Connecticut; On-site; USD 60,000 - 70,000; Full time

Job summary

An IT services provider is seeking a knowledgeable IT support professional in Hartford, CT. This full-time position involves providing technical support, resolving client issues, and ensuring effective communication. Ideal candidates will have over 3 years of IT experience, proficiency in Windows operating systems, and strong troubleshooting skills. The role requires participating in after-hours rotation and excellent attention to detail. Competitive pay range is between $60,000.00 to $70,000.00 per year.

Qualifications

• Minimum 3 years of experience in the IT industry.
• Strong interpersonal communication skills.
• Excellent critical thinking and attention to detail.

Responsibilities

• Providing technical support to clients.
• Support workstations, servers, and network infrastructure.
• Resolving client issues via phone or electronically.
• Tracking customer issues adhering to SLAs.
• Participating in after-hours rotation for support.

Skills

Effective communication skills

Technical expertise in PC Operating Systems

Basic to intermediate knowledge of Windows Server

Proficient with Microsoft 365

Troubleshooting network infrastructure

Familiarity with security tools

Familiarity with VOIP

Industry certifications (A+, Network+, etc.)

Job description

An IT services provider is seeking a knowledgeable IT support professional in Hartford, CT. This full-time position involves providing technical support, resolving client issues, and ensuring effective communication. Ideal candidates will have over 3 years of IT experience, proficiency in Windows operating systems, and strong troubleshooting skills. The role requires participating in after-hours rotation and excellent attention to detail. Competitive pay range is between $60,000.00 to $70,000.00 per year.