Online Order Support Specialist

Levin Furniture & Mattress; North Canton (OH); On-site; USD 32,000 - 35,000; Full time

Benefits offered by this job

On the job training

Great Benefits Package

Job summary

Levin Furniture & Mattress in North Canton, Ohio, is seeking an Online sales support representative to help ensure an amazing online shopping experience from click to delivery.

You will work with customer orders, payments, scheduling, fraud prevention, chat support, and more, all while helping keep our online business running smoothly on-site at a Levin Store near you. The pay rate is $16/hr and benefits are included.

Qualifications

• Detail-oriented and able to catch mistakes before others.
• Enjoy helping customers, solving problems, and staying organized.

Responsibilities

• Review website orders to ensure accuracy.
• Compare orders with internal systems and correct discrepancies.
• Track direct ship orders and monitor shipping updates.
• Fulfill online orders and assist with financing information.
• Process customer payments and refunds accurately.
• Balance accounts and reconcile transactions daily.
• Investigate discrepancies in payments.
• Review suspicious transactions to identify potential fraud.
• Answer inquiries via calls, emails, and chats.
• Schedule deliveries, pickups and service appointments.

Skills

Detail orientation

Customer service

Problem solving

Organization

Communication

Job description

Levin Furniture & Mattress in North Canton, Ohio, is seeking an Online sales support representative to help ensure an amazing online shopping experience from click to delivery.

You will work with customer orders, payments, scheduling, fraud prevention, chat support, and more, all while helping keep our online business running smoothly on-site at a Levin Store near you. The pay rate is $16/hr and benefits are included.