On-Site Online Order Support Specialist

Levin Furniture; Mentor (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

On the job training

Medical, Dental Vision and Life Ins.

401K with a company match

Paid Time Off

Holiday Pay

Discount on merchandise

Job summary

Levin Furniture is seeking an Online Sales Support Representative, onsite at a local Levin Store. You will manage online orders, payments, and scheduling, while preventing fraud and delivering a seamless online shopping experience from click to delivery.

This on-site role emphasizes accurate order processing, responsive customer support, and coordination with financing partners to ensure smooth order fulfillment and post-purchase service.

Responsibilities

• Review website orders to ensure everything is accurate and ready to go.
• Compare online orders with our internal systems and make corrections when needed.
• Track direct ship orders and monitor shipping updates.
• Fulfill completed online orders and help ensure financing partners receive the information they need.
• Process customer payments and refunds accurately and efficiently.
• Balance accounts and reconcile transactions throughout the day.
• Investigate discrepancies and solve payment-related issues.
• Review suspicious online transactions and identify potential fraud.
• Help safeguard customers and company revenue by investigating unusual activity.
• Answer incoming calls, emails, website chats, and customer inquiries.
• Help customers with questions regarding orders, deliveries, financing, and account information.
• Schedule delivery, pickup, and service appointments.
• Make every customer interaction friendly, professional, and memorable.
• Work closely with store associates, delivery teams, financing partners, and customers.
• Assist with administrative and clerical duties as needed.
• Keep records accurate and organized to support a fast-paced operation.

Job description

Levin Furniture is seeking an Online Sales Support Representative, onsite at a local Levin Store. You will manage online orders, payments, and scheduling, while preventing fraud and delivering a seamless online shopping experience from click to delivery.

This on-site role emphasizes accurate order processing, responsive customer support, and coordination with financing partners to ensure smooth order fulfillment and post-purchase service.