On-Site Online Sales Support Specialist — Great Benefits

Levin Furniture & Mattress; Monroeville (Allegheny County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

On the job training

Great Benefits Package

Job summary

Levin Furniture & Mattress is seeking an Online Sales Support Representative to ensure a seamless online shopping experience from click to delivery. You’ll handle orders, payments, scheduling, fraud prevention, and chat support on-site at a local Levin store.

The role emphasizes accurate order review, proactive problem solving, and strong customer service. This on-site position offers growth opportunities and a comprehensive benefits package.

Responsibilities

• Review website orders to ensure accuracy and readiness.
• Compare online orders with internal systems and correct as needed.
• Track direct ship orders and monitor shipping updates.
• Fulfill online orders and assist financing partners with required information.
• Process customer payments and refunds accurately and efficiently.
• Balance accounts and reconcile transactions throughout the day.
• Investigate discrepancies and resolve payment-related issues.
• Review suspicious online transactions to identify potential fraud.
• Answer calls, emails, chats, and inquiries from customers.
• Assist customers with questions about orders, deliveries, financing, and accounts.
• Schedule deliveries, pickups, and service appointments.
• Maintain friendly, professional, and memorable customer interactions.

Job description

Levin Furniture & Mattress is seeking an Online Sales Support Representative to ensure a seamless online shopping experience from click to delivery. You’ll handle orders, payments, scheduling, fraud prevention, and chat support on-site at a local Levin store.

The role emphasizes accurate order review, proactive problem solving, and strong customer service. This on-site position offers growth opportunities and a comprehensive benefits package.