Online Orders & Payments Support Specialist

Levin Furniture; Pittsburgh (Allegheny County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

On the job training

Great Benefits Package

Job summary

Levin Furniture is seeking an Online sales support representative to ensure a seamless online shopping experience from click to delivery. You will handle orders, payments, scheduling, fraud prevention, and chat support to keep our online operations smooth and customer-friendly.

This on-site role at a Levin Store offers growth opportunities and a supportive team environment as part of a busy retail operation.

Qualifications

• Experience in online sales support or customer service.
• Ability to review orders accurately and make corrections.
• Strong communication and problem resolution skills.

Responsibilities

• Review website orders for accuracy and readiness.
• Track direct ship orders and monitor shipping updates.
• Process customer payments and refunds accurately.
• Investigate discrepancies and potential fraud.
• Answer calls, emails, chats, and inquiries; schedule deliveries.

Skills

Detail oriented

Customer service

Problem solving

Organizational skills

Tools

Payment processing systems

Chat support tools

Order tracking systems

Job description

Levin Furniture is seeking an Online sales support representative to ensure a seamless online shopping experience from click to delivery. You will handle orders, payments, scheduling, fraud prevention, and chat support to keep our online operations smooth and customer-friendly.

This on-site role at a Levin Store offers growth opportunities and a supportive team environment as part of a busy retail operation.