On-Site Online Sales Support Specialist

Levin Furniture & Mattress; North Canton (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

On the job training

Medical, Dental Vision and Life

401K with a company match

Paid Time Off

Holiday Pay

Discount on merchandise

Job summary

Levin Furniture & Mattress in North Canton is seeking an Online Sales Support Representative to ensure a smooth online shopping experience from click to delivery.

You will handle orders, payments, scheduling, fraud prevention, chat support and more, coordinating with store teams and financing partners to keep the online business running. Strong attention to detail and customer service are essential for success.

Qualifications

• Experience assisting customers and resolving inquiries.
• Ability to review orders and correct discrepancies.
• Familiarity with online orders, payments, and shipping processes.

Responsibilities

• Review website orders to ensure accuracy and ready to go.
• Compare online orders with internal systems and correct discrepancies.
• Track direct ship orders and monitor shipping updates.
• Fulfill online orders and assist financing partners with information.
• Answer questions about orders, deliveries, financing, and account information.
• Schedule delivery, pickup, and service appointments.
• Make every customer interaction friendly and professional.

Skills

Customer service

Attention to detail

Organized

Problem solving

Job description

Levin Furniture & Mattress in North Canton is seeking an Online Sales Support Representative to ensure a smooth online shopping experience from click to delivery.

You will handle orders, payments, scheduling, fraud prevention, chat support and more, coordinating with store teams and financing partners to keep the online business running. Strong attention to detail and customer service are essential for success.