Online Orders & Payments Specialist

Levin Furniture & Mattress; Pittsburgh (Allegheny County); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

On the job training

Medical, Dental, Vision insurance

401K with company match

Paid time off

Holiday pay

Discount on merchandise

Job summary

Levin Furniture & Mattress in Pittsburgh is looking for an Online sales support representative to ensure customers have an amazing online shopping experience from click to delivery. You will handle customer orders, payments, scheduling, fraud prevention, chat support, and more to keep our online business running smoothly.

This on-site role at a Levin Store near you emphasizes teamwork with store associates, delivery teams, financing partners, and customers to make every interaction friendly,

Responsibilities

• Review website orders to ensure everything is accurate and ready to go.
• Compare online orders with our internal systems and make corrections when needed.
• Track direct ship orders and monitor shipping updates.
• Fulfill completed online orders and help ensure financing partners receive the information they need.
• Process customer payments and refunds accurately and efficiently.
• Balance accounts and reconcile transactions throughout the day.
• Investigate discrepancies and solve payment-related issues.
• Review suspicious online transactions and identify potential fraud.
• Help safeguard customers and company revenue by investigating unusual activity.
• Answer incoming calls, emails, website chats, and customer inquiries.
• Help customers with questions regarding orders, deliveries, financing, and account information.
• Schedule delivery, pickup, and service appointments.
• Make every customer interaction friendly, professional, and memorable.

Job description

Levin Furniture & Mattress in Pittsburgh is looking for an Online sales support representative to ensure customers have an amazing online shopping experience from click to delivery. You will handle customer orders, payments, scheduling, fraud prevention, chat support, and more to keep our online business running smoothly.

This on-site role at a Levin Store near you emphasizes teamwork with store associates, delivery teams, financing partners, and customers to make every interaction friendly,