Online Orders & Payments Specialist

Levin Furniture & Mattress; Mentor (OH); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

On the job training

Great benefits package (Medical,Dental

Vision and Life Insurance, 401K with a

Paid Time Off, Holiday Pay, Discount

Job summary

Levin Furniture & Mattress is seeking an Online Sales Support Representative to ensure a seamless online shopping experience from click to delivery. You will review orders, process payments, track shipments, and assist customers via chat, email, and phone.

This on-site role offers structured training, competitive benefits, and opportunities to support a fast-paced e-commerce operation. As the online order expert, you’ll coordinate with internal teams, protect against fraud, schedule deliveries,

Responsibilities

• Review website orders to ensure accuracy and readiness for processing.
• Compare online orders with internal systems and make corrections when needed.
• Track direct ship orders and monitor shipping updates.
• Fulfill completed online orders and assist financing partners with necessary information.
• Process customer payments and refunds accurately.
• Balance accounts and reconcile transactions throughout the day.
• Investigate discrepancies and resolve payment-related issues.
• Review suspicious online transactions and identify potential fraud.
• Answer incoming calls, emails, and website chats from customers.

Job description

Levin Furniture & Mattress is seeking an Online Sales Support Representative to ensure a seamless online shopping experience from click to delivery. You will review orders, process payments, track shipments, and assist customers via chat, email, and phone.

This on-site role offers structured training, competitive benefits, and opportunities to support a fast-paced e-commerce operation. As the online order expert, you’ll coordinate with internal teams, protect against fraud, schedule deliveries,