On-Site Online Sales & Orders Specialist
Levin Furniture & Mattress
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Benefits offered by this job
Job summary
Levin Furniture & Mattress is seeking an Online Sales Support Representative to ensure a smooth online shopping experience from click to delivery. You will handle orders, payments, scheduling, fraud prevention, chat support, and more to keep our online business running smoothly.
This on-site role requires attention to detail and exceptional customer service, with training and a comprehensive benefits package provided. The position pays $16/hr and supports a busy retail operation.
Qualifications
- Excellent customer service and communication skills.
- Able to catch mistakes and keep orders accurate.
- Strong organizational skills and attention to detail.
- Comfort with multitasking and handling several processes.
Responsibilities
- Review website orders to ensure accuracy and readiness.
- Compare orders with internal systems and correct discrepancies.
- Track direct ship orders and monitor shipping updates.
- Fulfill online orders and assist financing partners with needed information.
- Process customer payments and refunds accurately and promptly.
- Balance accounts and reconcile transactions; investigate discrepancies.
- Identify potential online fraud and safeguard customer data.
Skills
Job description
Levin Furniture & Mattress is seeking an Online Sales Support Representative to ensure a smooth online shopping experience from click to delivery. You will handle orders, payments, scheduling, fraud prevention, chat support, and more to keep our online business running smoothly.
This on-site role requires attention to detail and exceptional customer service, with training and a comprehensive benefits package provided. The position pays $16/hr and supports a busy retail operation.
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