Online Classroom Tech Support Specialist

Grand Canyon University Inc.

Phoenix, Northern (AZ, KY)

Hybrid

USD 42,000 - 54,000

Full time

5 days ago

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Job summary

Grand Canyon Education in Phoenix, AZ is seeking a Technical Support Specialist to assist GCU students with online classroom access via phone, email, live chat and social media. You will troubleshoot issues, document interactions, and coordinate with campus teams to resolve problems in a fast-paced call center.

The role requires strong customer service, solid problem-solving, and the ability to multitask while guiding users through step-by-step solutions.

Qualifications

Call center or technical support experience highly desirable.
Must be able to pass pre-employment background check.
Experience with university e-learning environments preferred but not required.

Responsibilities

Handle technical support calls, chats, emails, and social media requests from students.
Assist students with basic and advanced troubleshooting for online classroom access.
Troubleshoot browser issues for supported applications and document resolutions.
Escalate to management when needed and communicate progress to users.
Collaborate with other departments to resolve student issues in a timely manner.
Maintain high first-contact resolution and accurate ticket documentation.